FAQ
You’re not alone, everyone has questions.
If have been searching for behavioral health, mental health, and substance abuse services, hope is here. Many people have questions and we’ve provided answers to the most frequently asked questions.
How Can Central help me and my family?
We help people of all ages, from all walks of life, become stronger, healthier and happier. Whether you’re facing anxiety, depression, anger, mood swings, addictions, family conflicts, caregiver fatigue, workplace stress…we can always find new ways to help you manage life’s challenges more effectively. With nearly 60 years in Wyoming, Central has been the behavioral health leader in experience; coupled with our use of the latest research about what really works, our caring team of experts will design a personalized treatment plan that fits your unique situation.
What if I need help now?
If you are dealing with an emergency and need immediate attention please call 911.
Central is here to connect you with a therapist as quickly as possible. We offer open access hours and on-call therapists that are available 24/7.
Walk-in, Open Access Intake Program is available:
- Monday, Wednesday, Friday: 9:00 A.M. to 11:00 A.M.
- Tuesday, Thursday: 2:00 P.M. to 4:00 P.M.
No appointment is necessary, everyone coming in during this time will be seen by a therapist.
On-call therapists are available 24/7. You can call us on the phone between 8:00 AM and 5:00 PM Monday, Tuesday, Thursday and Friday, or 8:00 AM until 7:00 PM on Wednesday. After business hours or during the weekend your call will be connected to a therapist through our answering service.
Phone: 307-237-9583
Our location and other contact information can be found here.
When are Central’s walk-in hours?
Central’s Walk-in, Open Access Intake Program is available:
- Monday, Wednesday, Friday: 9:00 A.M. to 11:00 A.M.
- Tuesday, Thursday: 2:00 P.M. to 4:00 P.M.
No appointment is necessary, everyone coming in during this time will be seen by a therapist.
Our location and other contact information can be found here.
How much do you charge?
At Central, we are in-network with many different forms of insurance and will submit bills on your behalf.
We also offer a sliding fee scale available to all clients, based on household size and income. To take advantage of this opportunity, you will need the following information:
- Proof of income
- Social Security number
- Insurance/benefits card
- Government provided photo ID
I am out of my medications. Can I see a psychiatrist to get more?
If you are currently a client, you can visit our pharmacy, or schedule an appointment with one of our psychiatrists.
Our on-site Genoa pharmacy and pharmacists are available to provide full service for patients. The on-site pharmacy supports and complements primary healthcare and psychiatric needs.
Genoa’s Hours of Operation:
- Monday – Friday, 8:30 am to 5:00 pm
- Closed 12:00 pm – 12:30 pm for lunch
What insurance do you accept?
While Medicare, Medicaid and most insurance is accepted; all Wyoming residents are eligible to receive services, regardless of their ability to pay. And a sliding fee scale is available for those who qualify.
What do I need to bring to my first appointment?
First appointments can be intimidating to some patients. Central tries to make the experience as easy as possible. In order to come prepared, you will need to bring:
- Insurance/benefits card (private, Medicare, Medicaid or Equality Care)
- Social Security number
- Government provided photo id (driver’s license, State-issued ID card, military ID)
- Proof of income (if requesting financial assistance)
- Referral source
- Payment
You can learn more about your first appointment here.
How long will it be before I can see someone?
You can visit Central during our open access, walk-in hours and see a therapist on a first come first serve basis, or you can schedule an appointment at a mutually agreed time.
Central’s Walk-in, Open Access Intake Program is available from 9:00 A.M. to 2:00 P.M., Monday- Friday
No appointment is necessary, everyone coming in during this time will be seen by a therapist.
Our location and other contact information can be found here.
Do you offer suicide prevention?
We offer Crisis Stabilization Services (CSS). These services bring support to individuals who are experiencing intense psychiatric, suicidal or substance abuse symptoms.
You can learn more about our Crisis Stabilization Services here.
These services can be requested by the individual, their family, their correctional facility, or another appropriate third party.
Where are you located?
Central is conveniently located in Casper, Wyoming. Our address is 1430 Wilkins Cir, Casper, WY 82601. You can find a map to our facility here.
What are your hours of operation?
Central is open 5 days a week.
Monday, Tuesday, Thursday and Friday: 8:00 A.M. to 5:00 P.M.
Wednesday: 8:00 A.M. to 7:00 P.M.
Our location and other contact information can be found here.
Is my treatment confidential?
Every patient is treated with the utmost confidentiality.
